To
figure out when your order should arrive, add processing time and travel time,
being careful to exclude weekends and holidays.
When
will my
Order arrive?
Estimated Time of
Arrival =
Processing Time + Travel Time
Processing usually requires 1-2 business days. If a
product requires more than 2 business days processing time, the "In Stock"
check mark on the product's page will be replaced with a time frame such as:
"Usually ships in 2-3 business days."
Please Note! Difficulties verifying your billing or
shipping information may extend processing time. For more on this please see
"Order Delays & Prevention".
Travel
Time is the amount of time your package will be in the possession of the shipping
carrier, and is measured in business days, excluding weekends and holidays.
What if my order contains items with
different processing times?
If
there are a few items in your order, some of which can be processed in 1 business
day, and others that require more time, the items will be shipped out separately
according to when they are ready. This will not affect your shipping charges.
Types of Shipping
Offered
•
UPS Ground
(typically 5-8 business days)
•
UPS 2nd Day Air
(typically 2 business days)
Order
Delays & Prevention
We
try our best to ship your order as soon as possible; however, we would like
you to be aware of the most common reasons for order delays so that they may
be prevented:
•
Orders placed without complete information as requested
on the order form
Complete and valid contact information must be provided.
•
Incorrect/ invalid address provided in the order.
The order cannot be shipped out to addresses not recognized by the shipping
carriers. Correspondence will be made with you through email to obtain the correct
information required to ship out the order.
•
Backordered items
Notification via email will be sent out for items that are backordered for more
than one (1) business day. In the case that we are aware of the ETA (estimated
time of arrival) date of the backordered item, we will also provide that in
the email.
•
Delays by shipping companies
Please be advised that shipping carriers' delivery methods and schedules are
out of our control. However, we will be glad to place a trace with the shipping
carrier if the package is overdue and suspected to be lost. Please email support@surferswarehouse.com
if this is needed.
•
Delays during Holiday seasons
Thanksgiving to Christmas is the busiest time of the year for all retail and
shipping companies. Shipping companies often do not guaranty any shipment for
the few weeks before Christmas; therefore, please make your gift arrangements
early!
•
Shipping address is different from your billing address, and it is not on file
with your credit card issuer
If you are shipping and billing to different
locations, Googlegear requests that you add the shipping address to your credit
card issuer's records; this is for your own protection. In the case that your
credit card issuer does not allow for the submission of alternate addresses,
please fax a copy of the front and back of your credit card (ensuring that the
signature is clear) along with your order number. Your order will then be processed
as quickly as possible.
•
Billing information inconsistent with the credit card issuer
In this case, telephone verification is required before the order
can be shipped. This process may take anywhere from a few hours to a few days,
depending on the cooperation we receive from the credit card issuer.
