When will my
Order arrive?
Estimated Time of Arrival =
Processing Time + Travel Time
Processing usually requires 1-2 business days. If a product requires more than 2 business days processing time, the "In Stock" check mark on the product's page will be replaced with a time frame such as: "Usually ships in 2-3 business days."
Please Note! Difficulties verifying your billing or shipping information may extend processing time. For more on this please see "Order Delays & Prevention".
Travel Time is the amount of time your package will be in the possession of the shipping carrier, and is measured in business days, excluding weekends and holidays.
What if my order contains items with different processing times?
If there are a few items in your order, some of which can be processed in 1 business day, and others that require more time, the items will be shipped out separately according to when they are ready. This will not affect your shipping charges.
Types of Shipping Offered
• UPS Ground
(typically 5-8 business days)
• UPS 2nd Day Air
(typically 2 business days)
Order Delays & Prevention
We try our best to ship your order as soon as possible; however, we would like you to be aware of the most common reasons for order delays so that they may be prevented:
• Orders placed without complete information as requested on the order form
Complete and valid contact information must be provided.
• Incorrect/ invalid address provided in the order.
The order cannot be shipped out to addresses not recognized by the shipping carriers. Correspondence will be made with you through email to obtain the correct information required to ship out the order.
• Backordered items
Notification via email will be sent out for items that are backordered for more than one (1) business day. In the case that we are aware of the ETA (estimated time of arrival) date of the backordered item, we will also provide that in the email.
• Delays by shipping companies
Please be advised that shipping carriers' delivery methods and schedules are out of our control. However, we will be glad to place a trace with the shipping carrier if the package is overdue and suspected to be lost. Please email support@surferswarehouse.com if this is needed.
• Delays during Holiday seasons
Thanksgiving to Christmas is the busiest time of the year for all retail and shipping companies. Shipping companies often do not guaranty any shipment for the few weeks before Christmas; therefore, please make your gift arrangements early!
Surfers Warehouse™
©2008 All rights reserved.
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