Return
Policy at a Glance:
•
Most Non-Clearance Store products may be returned or exchanged within
20 days of your product's shipping date.
•
Clearance Store
products may be returned only when defective and within 14 days of your product's
shipping date.
•
Opened Software, Music, Video, DVDs, Games, and Books may be exchanged
within 20 days (14 days for Clearance Store products) of your product's shipping
date for the same item only. No refunds are available for these items, if opened.
All
Returns need an RMA #
•
All returns must include a Return Merchandise Authorization Number (RMA#)
•
To obtain an RMA# fill out the RMA Form below:
RETURNS FORM
(RMA #)
or call our Toll Free number:
1-941-483-4466
between the hours of 9:00am-5:00pmEST
• Have your invoice ready when calling the Toll Free number.
• Items must be in original packaging, in as-new condition with the packing
slip, all warranty cards, manuals and accessories.
• Please note that any retruns for the reasons other then damage or defect
there will be a 15% restocking fee..
• If you request a replacement, we will ship your replacement after we
receive and process your returned product. If you need a replacement right away,
we suggest you request a credit (rather than a replacement), when you obtain
your RMA number. Then place a new order. The new order will be shipped as soon
as we have product available and your credit will be applied approximately 10-12
days after we receive the product you are returning.
surfers-warehouse
©2002
all rights reserved
